Return & Refund Policy

Introduction

At CHARMADON GLOBAL LTD, customer satisfaction is important to us. We strive to provide quality products and reliable customer service. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, or order-related assistance.

By placing an order through www.charmadonglobal.net, customers agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return for eligible items within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

• Unused and unworn

• In original condition

• Returned with original packaging where applicable

• Free from damage caused by misuse, improper handling, or unauthorized modifications

• Accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene, safety, or operational reasons, certain items may not be eligible for return, including:

• Personalized or customized products

• Final sale or clearance items

• Gift cards or promotional items

• Items showing signs of wear or use

• Products damaged after delivery due to customer handling

Additional non-returnable categories may apply where permitted by applicable laws.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

To help us resolve the issue efficiently, customers should provide:

• Order number

• Description of the issue

• Clear photos of the product and packaging

After review, we may offer an appropriate resolution, including replacement, refund, store credit, or other assistance where applicable.

Return Process

To initiate a return request, customers must contact our customer support team before sending any items back.

Return Request Information

Please include:

• Full name

• Order number

• Email address used during purchase

• Reason for return

• Supporting photos if applicable

Customer Support Email

payment@charmadonglobal.net

Once approved, customers will receive return instructions.

Unauthorized returns sent without prior approval may experience delays or may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged or defective

• The incorrect item was shipped

• Applicable consumer protection laws require otherwise

Shipping fees, customs charges, taxes, or import duties associated with returns may be non-refundable unless otherwise stated.

Customers are encouraged to use trackable shipping services when returning items.

Refund Policy

Once returned items are received and inspected, we will notify customers regarding refund approval status.

If approved:

• Refunds will be issued to the original payment method

• Processing time is generally 5–10 business days

• Actual timing may vary depending on banks or payment providers

Original shipping charges may be non-refundable unless required by applicable law.

Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered fulfillment or shipment stages, cancellation requests may no longer be possible.

To request a cancellation, customers should contact support immediately after placing the order.

Exchanges

Exchanges may be available for eligible items depending on product availability and operational circumstances.

Customers seeking exchanges should contact customer support for assistance before returning products.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating payment disputes or chargebacks.

Our team is committed to resolving issues fairly and professionally through direct customer support communication.

Fraudulent or abusive chargeback activity may result in:

• Account restrictions

• Refusal of future orders

• Additional transaction verification

• Reporting to relevant payment service providers

Limitation of Liability

CHARMADON GLOBAL LTD is not responsible for:

• Delays caused by shipping carriers or customs

• Returned packages lost during unauthorized return shipping

• Incorrect addresses provided by customers

• Delivery delays beyond our reasonable control

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

Customers are encouraged to review this policy periodically before making purchases.

Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

CHARMADON GLOBAL LTD

25 Brayton Approach
Leeds, England LS14 5AZ
United Kingdom

Customer Support Email

payment@charmadonglobal.net

Phone

+44 7365702830

Website

www.charmadonglobal.net

Thank you for shopping with CHARMADON GLOBAL LTD. We appreciate your trust and remain committed to providing secure transactions, transparent policies, and professional customer support.