Refund Policy

Introduction

At CHARMADON GLOBAL LTD, customer satisfaction and transparency are important to us. This Refund Policy outlines the terms, conditions, and procedures related to refunds for purchases made through www.charmadonglobal.net.

We are committed to handling refund requests fairly, professionally, and in accordance with applicable consumer protection and e-commerce regulations.

By placing an order through our website, customers agree to the terms outlined in this Refund Policy.

Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

• The item received is damaged or defective

• The incorrect item was delivered

• The order was not delivered within a reasonable timeframe

• The order was canceled before shipment

• The returned item meets our approved return conditions

• Other situations reviewed and approved by our customer support team

Refund requests are subject to verification and approval by CHARMADON GLOBAL LTD.

Conditions for Approved Refunds

To qualify for a refund, customers may be required to provide:

• Valid order number

• Proof of purchase

• Description of the issue

• Supporting photos or evidence where applicable

• Return tracking information if a return shipment is required

Returned items must generally be:

• Unused and unworn

• In original condition

• Returned with original packaging where applicable

We reserve the right to deny refund requests that do not meet our policy requirements.

Non-Refundable Situations

Refunds may not be granted in situations including, but not limited to:

• Customer change of mind after shipment

• Incorrect shipping information provided by the customer

• Delays caused by customs or local carriers

• Products damaged due to misuse or improper handling after delivery

• Unauthorized returns sent without prior approval

• Items marked as final sale or non-returnable

• Excessive or abusive refund requests

Additional restrictions may apply where permitted by law.

Refund Request Process

To request a refund, customers must contact our support team before initiating returns or payment disputes.

Please Include:

• Full name

• Order number

• Email address used during purchase

• Detailed explanation of the issue

• Supporting photos if applicable

Customer Support Email

payment@charmadonglobal.net

Our team will review the request and provide further instructions if necessary.

Refund Processing Time

Once a refund is approved:

• Refunds are issued to the original payment method

• Processing generally takes 5–10 business days

• Additional delays may occur depending on:

  • Banks

  • Card issuers

  • Payment providers

  • International processing systems

Customers will receive confirmation once the refund has been processed.

Partial Refunds

In certain situations, partial refunds may be issued, including:

• Returned items not in original condition

• Missing packaging or accessories

• Minor product issues that do not require full replacement

• Orders partially canceled before shipment

Partial refund decisions are made at our reasonable discretion based on the circumstances of each case.

Late or Missing Refunds

If a customer has not received an approved refund within the expected timeframe, we recommend:

1. Checking the original payment account

2. Contacting the bank or card issuer

3. Confirming processing timelines with the payment provider

If additional assistance is needed, customers may contact our support team.

Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before filing chargebacks or disputes through financial institutions.

We are committed to resolving customer concerns professionally and efficiently whenever possible.

Fraudulent or abusive chargeback activity may result in:

• Account suspension

• Refusal of future transactions

• Additional verification requirements

• Reporting to payment processors or relevant authorities where appropriate

Order Cancellations

Orders canceled before shipment may qualify for a full refund.

Once orders have been processed, packed, or shipped, cancellation may no longer be possible, and standard return procedures may apply instead.

Limitation of Liability

CHARMADON GLOBAL LTD is not responsible for:

• Banking or payment provider delays

• Currency exchange fluctuations

• International transaction fees

• Customs-related delivery delays

• Refund delays outside our reasonable control

Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Revised versions will be posted on this page with updated effective dates.

Customers are encouraged to review this policy periodically.

Contact Information

For refund-related questions or assistance, please contact:

CHARMADON GLOBAL LTD

25 Brayton Approach
Leeds, England LS14 5AZ
United Kingdom

Customer Support Email

payment@charmadonglobal.net

Phone

+44 7365702830

Website

www.charmadonglobal.net

Thank you for shopping with CHARMADON GLOBAL LTD. We appreciate your trust and remain committed to providing transparent policies, secure transactions, and professional customer support.